Shipping policy
Where We Ship
We currently ship to all addresses in the United States. Shipping to Canada is coming soon. For security reasons, we cannot ship to P.O. boxes.
Where Your Order Ships From
Our jewelry is crafted by the Rauschmayer Group and ships directly from our facilities in Pforzheim, Germany, or Hong Kong via FedEx International Priority.
Processing Time
Depending on the item, your order ships within 3 to 25 business days. Made-to-order pieces such as wedding bands and engraved items take longer than in-stock items. The estimated ship date is shown on the product page and in your order confirmation.
If you need your order by a specific date, for example for a wedding, please contact us before ordering and we will do our best to help.
Delivery Time
Once shipped, FedEx International Priority typically delivers within 2–5 business days. You will receive a tracking number by email as soon as your order ships.
Shipping Costs
| Order value | Shipping |
|---|---|
| $500 and above | Free |
| Under $500 | $39 |
| Store Pickup in Red Bank, NJ | Free |
Duties and Taxes
All import duties and customs fees are included in our prices. You will not be charged anything upon delivery. Applicable sales tax is calculated at checkout based on your shipping address.
Insurance and Signature
Every shipment is fully insured until it is delivered to you. Because of the value of our jewelry, a signature is required upon delivery and packages cannot be left at the door. If you are not home, you can use FedEx Delivery Manager to reschedule the delivery or pick up your package at a nearby FedEx location.
Store Pickup
Live near Red Bank, New Jersey? Select “Store Pickup” at checkout and collect your order free of charge at our store at 17 Monmouth Street, Upper Level, Red Bank, NJ 07701. We will notify you as soon as your order is ready. Please bring a photo ID.
Address Changes
Please check your shipping address carefully before placing your order. Changes are possible only before your order has shipped. Once a package is in transit, we cannot redirect it.
Lost or Damaged Packages
If your package arrives damaged or has not arrived within 10 business days of shipping, please contact us within 5 days at office@rauschmayer.us. Please keep the original packaging. We will work with FedEx to resolve the issue and replace your item or refund your order.
Refused or Undeliverable Packages
If a package is refused or returned to us as undeliverable, we will refund your order minus the shipping and return costs we incur.
Questions?
Contact us at office@rauschmayer.us or +1 (732) 383-6747.
Return Policy
30-Day Returns
We want you to love your Rauschmayer jewelry. If you are not completely satisfied, you can return eligible items within 30 days of delivery for a refund.
Eligible Items
To be eligible for a return, items must be:
- unworn, unaltered and in their original condition;
- returned in their original packaging, including all certificates, documents and gift boxes.
Made-to-Order and Engraved Items
Made-to-order pieces, including wedding bands, as well as engraved, personalized or resized items are crafted especially for you. Returns of these items are possible only by individual arrangement. Please contact us before sending anything back.
Gift cards cannot be returned.
How to Return Your Item
All returns are handled by our store in Red Bank, New Jersey.
- Email us at office@rauschmayer.us with your order number and the item(s) you would like to return. Please wait for our confirmation before shipping.
- Pack your item securely in its original packaging.
- Ship it to:
Rauschmayer Returns
US LLL, LLC
17 Monmouth Street, Upper Level
Red Bank, NJ 07701, USA
Return shipping is at your own cost. Please use a trackable and insured shipping method covering the full value of your item, as we cannot accept responsibility for returns lost or damaged in transit.
Return in Store
You can also return your item in person at our store in Red Bank. Please bring your order confirmation and a photo ID.
Refunds
Once we have received and inspected your return, we will notify you by email. Approved refunds are issued to your original payment method within 10 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement. Original shipping costs are non-refundable.
Exchanges
Would you like a different size or style? Please contact us and we will be happy to arrange an exchange.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 5 days of delivery. We will repair or replace it free of charge, or refund your order, including shipping costs.
Questions?
Contact us at office@rauschmayer.us or +1 (732) 383-6747.