Frequently Asked Questions
You can order many pieces directly online. For selected, higher-value items, we recommend a personal consultation to guide you before completing your purchase.
For selected pieces, a consultation is part of the experience — giving you personal guidance and confidence before making your final decision.
Yes, shipping is included. Your order will be delivered directly to your home at no additional cost.
As each piece is chosen with care, returns are generally not intended. Our process is designed to support you in making a confident and considered decision from the start.
If your item arrives damaged, incorrect, or with a production defect, we will take care of everything — including return shipping — and resolve the issue for you.
Exchanges or partial returns may be possible and are handled individually. We will guide you through the next steps to ensure a smooth and straightforward resolution.
You can contact either Rauschmayer or your chosen jeweler — whichever is most convenient for you. We will make sure you are supported throughout the entire process.
For online purchases, Rauschmayer takes care of the return process. Your jeweler is always there to support you locally whenever needed.
If something does not seem right, you can contact either Rauschmayer or your jeweler. We will guide you through the next steps and take care of your request.
You can reach out to either Rauschmayer or your jeweler — whichever is most convenient for you. We will make sure you receive the support you need.
Yes, your jeweler can check your jewelry in-store and advise you on the next steps.
If your item arrives damaged or with a defect, we will take care of everything and ensure the issue is resolved as quickly as possible.
Rauschmayer will take care of complaints and warranty-related cases, supported by your jeweler whenever needed.
Yes, you will be supported throughout the entire process with clear communication and guidance at every step.
Yes, your jeweler is your first point of contact and will support you directly. If needed, we will take over more complex cases.
The time required to resolve a quality issue depends on the nature of the concern. Once your request has been reviewed, we will keep you informed about the process and expected timeframe. We always aim to handle all cases as efficiently as possible.
The best way to find the perfect fit is through a personal consultation, where your jeweler will guide you and help determine your size.
If an adjustment is needed, we will guide you through the next steps and support you throughout the process.
Basic services are included. More extensive services, such as resizing or repairs, may involve additional costs.
Your jeweler will personally guide you and help you choose the right size with confidence.
Yes, you can visit your jeweler at any time for sizing advice and personal support.
Standard services include inspection, cleaning, and personal advice as part of your after-sales support.
Rauschmayer and your jeweler work closely together to support you at every step.
No, size adjustments do not affect your order or the overall purchase process.
Before choosing a ring, think about what it should represent and how it will be worn every day. Consider the style, material, and comfort – and most importantly, what feels right for you or your partner. A ring is more than jewelry, it’s something personal that should truly reflect your story.
Finding the right ring size can feel tricky, especially if it’s a surprise. You can use an existing ring as a guide or ask friends or family for help. If you’re unsure, your retailer will be happy to support you – so you can choose with confidence.
Not always. Many rings can be ordered directly online. For selected, higher-value pieces, a personal consultation is part of the process.
During your consultation, you receive personal guidance on design, fit, and all important details — helping you make a confident decision.
Yes. After your consultation, you can conveniently complete your purchase online using your personal code.
For selected pieces, a consultation ensures that every detail is right before you complete your purchase.
Your consultation is designed to support you — and you can take all the time you need before completing your purchase.
Yes, your experience is designed to move seamlessly between online and in-store.
Online prices are based on recommended retail pricing, while your jeweler may offer individual pricing in-store.
Yes, prices may vary depending on your jeweler and your individual consultation.
No, there are no hidden fees. All costs are communicated clearly and transparently.
You complete your payment once you finalize your purchase — either online or in-store.
In some cases, you may receive a personalized offer following your consultation.
The consultation itself does not usually affect the final price. It’s there to guide you, answer your questions, and help you find the perfect piece with confidence.
For selected pieces, your final price is confirmed after your personal consultation.
Available payment methods may vary by country and will be displayed at checkout, allowing you to choose the option that suits you best.
You can contact either Rauschmayer or your jeweler — whichever is most convenient for you. We will make sure you are supported every step of the way.
To start a warranty claim, you can either contact your jeweler or submit a request directly via our website. You’ll be guided through the next steps in both cases.
The warranty typically covers material and manufacturing defects. If you have any concerns about your jewelry, your retailer or our customer service team will be happy to review your case and assist you further.
Once your request is received, we will take care of everything and guide you through the next steps.
Rauschmayer takes care of warranty and complaint cases, supported by your jeweler whenever needed.
You will receive an initial response or appointment option within one business day.
Yes, we will keep you informed throughout the entire process with clear updates at every step.
Whether any costs are involved depends on the individual case. After reviewing your request, you will be informed transparently about any possible charges.
You have access to services such as inspection, cleaning, and personal advice as part of your after-sales support.
Basic services are included. More extensive services may involve additional costs, depending on the service.
Yes, your jeweler is always there to support you in-store with care and maintenance.
You will be contacted within one business day, and we will keep you updated throughout the process.
You can start your request in the way that suits you best — we will take care of everything from there.
To keep your jewelry looking its best, handle it with care in everyday life. Avoid contact with harsh chemicals and store it safely when not worn.
Yes, many pieces of jewelry can be polished or refreshed to restore their original shine. Your retailer will be happy to advise you on the available options for your specific piece.
The duration of a service depends on the type of work required. Once your request has been assessed, you’ll receive clear information about the expected timeframe.
For selected, higher-value pieces, your journey begins with a personal consultation. Afterward, you can conveniently complete your purchase online using your personal code.
After your request, you will receive an appointment option within one business day.
Your jeweler will guide you through design, sizing, and all key decisions — helping you choose with confidence.
Yes, the consultation is part of the experience and designed to support you in making the right choice.
You receive a personal code that allows you to complete your purchase online at your convenience.
It is a personal, one-time code linked to your consultation, valid for up to 30 days.
No, it is created specifically for you and securely linked to your email address.
In some cases, your personal code may include a special offer following your consultation.
You can choose your jeweler based on your location and personal preference.
Your jeweler will guide you through consultation, purchase, and service — so it’s important to choose someone you feel comfortable with.
If you choose to visit a different jeweler, a new consultation will begin.
Your jeweler will support you throughout consultation, purchase, and service.
Yes, your jeweler remains your main point of contact throughout the process.
Some jewelers may be more prominently displayed based on factors such as experience and availability.
Yes, you can always choose your jeweler yourself.
Your jeweler remains your main point of contact for both consultation and after-sales service.